Shipping Policy

Shipping policy Discount Shipping

Regular Ground shipping is discounted for all Online Orders Only. Unfortunately, because of weight some items in excess of 50 lbs featured on the site are excluded from this discount shipping offer. Other restrictions may apply to promotional pricing, periodic discounts and seasonal offers. This site is intended for B2B customer in the Office Equipment Industry and may exclude retail end-user customers from discount shipping participation*

Most orders are shipped same day and others listed ship within 24 hours from confirmation of your order. Shipping times will vary depending on the size of the package and the delivery location. Small and medium sized packages generally are delivered within 2 - 4 business days (excluding weekends and holidays) from their date of shipment. Orders containing large accessories, oversize components, or other large parts may still qualify for free shipping. These are large items that require special handling and are usually shipped via Truck Freight (see Truck Freight information below) where delivery times usually range from 2 - 9 business days. While we are happy to offer products to customers located in Alaska, Hawaii, and other areas outside the continental United States, a shipping charge will apply to these locations and delivery times will be longer. If you have additional questions, please feel free to consult our support team toll free at 888-331-3536.

 Overnight and 2-Day Shipping

Overnight and 2-day shipping are available for most small and medium sized packages for additional charges. Airfreight carriers reserve the right to extend delivery time by 24 hours when delivering to residential addresses. This is beyond our control and airfreight charges will NOT be refunded. All orders must be received before 4:00PM Central Time (2:00 PM Pacific Time) Mondays to Fridays. No Overnight or 2-Day deliveries on Saturdays, Sundays and Holidays. If you place your order for Overnight and 2-Day delivery on a weekend or a holiday, please be aware that the shipping cycle for these orders starts on the next available business day.

Replacement Parts Order Shipping

All replacement parts are shipped via UPS Ground service only. Most orders are shipped Same Day or within 24 - 48 hours from confirmation of your order. Shipping times will vary depending on the size of the package and the delivery location. Small and medium sized packages generally are delivered within 2 - 7 business days (excluding weekends and holidays) from their date of shipment. Orders containing large accessories, oversize components, or other large parts may still qualify for free shipping. However, these are large items that require special handling and are usually shipped via Truck Freight (see Truck Freight information below) where delivery times usually range from 2 - 9 business days. While we are happy to offer products to customers located in Alaska, Hawaii, and other areas outside the continental United States, a shipping charge will apply to these locations and delivery times will be longer. Overnight and 2-Day shipping are not available for performance part orders

Truck Freight

Truck freight applies to orders consisting of large parts or items that require special handling due to their shape, weight or packaging. Orders with these characteristics are shipped via Truck Freight. Orders usually are processed for shipment within 24 - 48 hours from confirmation of your order. Delivery may take 2 -9 business days (excluding weekends and holidays), within the continental United States. Truck Freight to Alaska and Hawaii may take up to 14 business days and may require additional charges. In the event that your order is subject to additional charges, we will contact you via e-mail with a revised shipping quote.