Epartsroom.com recognizes the importance of maintaining your privacy. We value our relationship with you and we appreciate the trust you show in providing information to us. Explaining how we collect, use and protect customer information is, therefore, of utmost importance to us. By visiting Epartsroom.com, you are accepting the practices described in this Privacy Notice.

EpartsRoom.com does not rent, sell, or share personal information about you with other people or nonaffiliated companies except as disclosed in this privacy policy. Your information will not be shared without your permission.

Information Collected

The information that we collect from you helps us personalize and continually improve upon your EpartsRoom.com shopping experience. You have the option not to provide certain information; however, withholding information may prevent you from being able to take full advantage of some of our web site features.

This section of our privacy policy applies to all information collected by or submitted to EpartsRoom.com.

When you visit our site, we automatically receive and store any information you enter on our Secure website. For example, you provide information when you search for a product; place an order through EpartsRoom.com, provide information in your account; communicate with us by phone, e-mail; complete a questionnaire or any other way. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; financial information, such as credit card or bank account numbers, including Social Security and driver’s license numbers; transactional information based on your activities on the Site and content you generate or that relates to your account; shipping, billing and other information you provide to purchase or ship an item, community discussions, chats, dispute resolution, correspondence through the Site, and correspondence sent to us;

Whenever you interact with us, we collect and analyze some data about you, which may include the full Uniform Resource Locator (URL) click stream to, through and from our website, including date and time; cookie number; products you viewed or searched for; and the phone number you used to call our toll fee number. Your IP address is used for EpartsRoom.com internal use only and helps us diagnose problems with our server and administer our web site. We also automatically track certain information about your activities on our web site. These may include: browser type and version, operating system and platform; statistics on page views, traffic to and from the Site, and ad data; standard web log information; and purchase history. We use this information to do internal research on your interests and to help us better understand and serve you. If you are a registered EpartsRoom.com customer, we link this automatically-collected data to your personally identifiable information. We may collect and measure session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

We might also receive information about you from other sources and add it to our account information. Examples of these include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services; search term and search result information including paid listings. Supplemental information from third parties may also include credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers. For example, if the information you provide cannot be verified, we may ask you to send us additional information (such as your driver license, credit card statement, and/or a recent utility bill or other information confirming your address), or to answer additional questions online to help verify your information.)

We also store certain types of information when you interact with us on our web site. For example, we use "cookies" and can obtain certain information from your web browser. By transferring these alphanumeric identifiers or “cookies” that your browser creates at our request in an approved and standardized place on your computer, EpartsRoom.com assigns you a unique customer code and records information about your activity on our site. When you visit or return to our site, we read the cookie to identify you as one of our customers and help you recall orders or preferences you have selected. The cookie also enables us to recall your past activities, post your account data, and tailor site elements and special offers to you. The cookie does not retain your billing information, nor does it save any of your personally identifiable information in an explicit fashion.

Most Web browsers accept cookies by default, but allow users to reject cookies by changing the browser preferences. If you have set up your browser to reject cookies, some aspects of our site, including our Shopping Cart, will not work properly. This privacy statement covers the use of cookies by EpartsRoom.com only and does not cover the use of cookies by any advertisers.

We use third-party advertising companies to serve ads on our behalf. These companies may use a cookie or an action tag to track your response to their advertisement and to measure the effectiveness of their advertising or to award incentives or points to their members who respond to their advertisements. EpartsRoom.com has no access to or control over these cookies. By using these Action Tags EpartsRoom.com does not gain access to any of your information collected by these advertisers nor does it share any of your personally identifiable information such as your name, telephone number or address with these companies unless the advertiser or EpartsRoom.com otherwise notifies you. Please click here in order to learn more about the information collection practices of some of the third party advertising companies we may use. Please click here in order to learn more about the "opt-out" procedures of some of the third party advertising companies we may use.

EpartsRoom.com occasionally enters into cooperative marketing arrangements with independent companies. Under these cooperative marketing arrangements, our site may display the name and/or brand(s) of the independent company. Personally identifiable information that you supply to us while you are on our site, whether or not our site displays a name or brand of another company, will be handled in accordance with this EpartsRoom.com Privacy Policy and will not be shared with the cooperative marketing company unless EpartsRoom.com otherwise notifies you.

Use of Information:

To carry out certain business functions, such as order fulfillment or e-mail delivery, we sometimes hire other companies to perform these functions on our behalf. These companies have access to the information needed to perform their functions, but are required to keep it secure and confidential and not use it for any other purpose than completing their contractual requirements to EpartsRoom.com. As a part of the normal process of completing your purchase, EpartsRoom.com may provide your personal data to a third party payment processor, depending on your chosen method of payment.

Any credit card or similar payment information you submit is used in billing for the specific transaction in which the information was submitted unless otherwise disclosed. Payment information is stored for a time on our secure servers to allow the processing of refunds or to respond to customer inquiries. Immediately after the completion of your EpartsRoom.com online transaction, you may be presented with an opportunity to purchase third party products or services that we believe may be of interest to you. These products and services are offered by, and would be supplied by, independent companies not owned or operated by EpartsRoom.com. If you select one of the presented offers, you will be redirected to the site of the third party. Information you provide to the third party and any dealings you have with the third party will be governed by the privacy and other policies of that third party. We will not provide your credit card or other payment details to a third party in connection with one of these offers unless you indicate to us that we are authorized to do so.

From time-to-time EpartsRoom.com may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information.

EpartsRoom.com may use aggregate, non-personally identifying information for purposes that we deem necessary. For instance, we will use this non-identifying and aggregate information to better design our web site and to share with advertisers for marketing and promotional purposes. However, in these instances we do not disclose anything that could be used to identify you. We do not use or share the personally identifiable information provided to us online in ways unrelated to the ones described herein without providing you an opportunity to opt-out of such operations.

It is possible that in the future EpartsRoom.com or its assets may be acquired by another company. It is also possible that EpartsRoom.com may partner with or purchase another company to continue to do business as a combined entity. In the event that this occurs, it is possible that our customer information may be transferred to the new business entity as one of EpartsRoom.com assets. In such an event, we will update this policy to notify you of such change in ownership or control of your personal information.

Compliance with Law and Fraud Protection:

We may collect and disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may collect and possibly share personally identifiable information and any other information available to us in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Secure Encryption

We use Secure Socket Layer (SSL) technology, which is supported by the vast majority of modern Internet browsers. SSL works best when you are using the latest 128-bit encryption version of Microsoft Internet Explorer.

SSL technology represents the highest level of security available on the Internet. It automatically encrypts information traveling over the Internet, verifies the identity of the transacting servers through certificates and digital signatures, and confirms that the integrity of message content is maintained throughout transmission.

EpartsRoom.com minimum requirement for transactions is the standard 40-bit or 56-bit encryption supported by the Internet Explorer 5.0 browser. If you are not using this browser, please refer to your browser's documentation for information on its security features.

We transmit the entire credit card number to the appropriate credit card company during order processing, but we reveal only the last five digits of your credit card numbers when confirming an order in compliance with Payment Card Industry Data Security Standard.

Changes to this Privacy Policy:

This privacy policy was last modified on 08/30/2023

EpartsRoom.com may revise this policy from time to time. If we decide to change our privacy policy, we will post those changes to this privacy statement so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Credit Card Security

The EpartsRoom.com Security Guarantee protects you while you shop at EpartsRoom.com so you never have to worry about credit card safety. We guarantee that every transaction you make at EpartsRoom.com will be safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at EpartsRoom.com. Our servers use Secure Sockets Layer (SSL), an encryption technology that works with Netscape, Microsoft Internet Explorer, AOL, and Apple's Safari's browser. This ensures that only EpartsRoom.com can read your personal information. We reveal only the last four digits of your credit card numbers when confirming an order. We will, however, transmit the entire credit card number to the appropriate credit card company during order processing.

After you click on the "checkout" button, be sure that the website's URL always begins with https://www.EpartsRoom.com/ The "s" in "https://" at the beginning of the URL means you are logging into a secure page. If the URL does not begin with https, you are not on any EpartsRoom.com page.

EpartsRoom.com has also obtained a digital certificate from Network Solutions, a leading provider of Internet trust services. When you enter a secured portion of our site, an image of a closed lock or a solid key should appear in the bottom bar of your browser window. If you click on this image, a small popup window displaying site-security information will appear. This certificate guarantees that your personal information is being transmitted in a secure (encrypted) form to a EpartsRoom.com Web server, not to an unknown or unauthorized server.

This site’s check out page in cooperation with NetSuite is regularly tested and certified to pass the HACKER SAFE Security Scan. HACKERSAFE helps protect you from identity theft and credit card fraud. The "live" HACKER SAFE mark appears only when a web site or check out system meets the HACKER SAFE standard.

Ultimately, your personal information is protected by the password you created when you registered for an account at EpartsRoom.com on the "Log-In / Quick Checkout" page. Please keep this password confidential. No representative of EpartsRoom.com will ever ask you for your password. The confidentiality of your password is yours to protect.

Customer Service

We understand that buying parts for your servicing organization can sometimes be costly and time consuming. There are times your parts vendor or manufacturer doesn't have the information or range of product you are looking for. Our Consultants and Product Specialists have received in-depth product specific training and will help you find the best product solution for office equipment repairs.

Toll-Free Calling for EpartsRoom.com Customers

Every customer of EpartsRoom.com has the unique privilege of accessing us directly 713-849-9010. Waiting on the other end are EpartsRoom.com’s highly-trained Product Specialists, ready with a wealth of information on every product we sell. Our Consultants are here to help solve your problems and answer questions.