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Orders are usually processed the day they are received.  Orders that are received before 3:30 PM CST are typically shipped the day they are received, as well.

In business since 1994 ePartsRoom has received the coveted Dealer Choice Award three years in a row and we maintain a 5 Star Google Rating for customer service and a BBB A+ Rating since 2007.  Our award winning customer service department emulates our superior products and service, backing up our commitment with our Extended Product Warranty no other organization can provide or match.

With over 60,000 sq. /ft. of Re-manufacturing and warehousing space, our refurbishing distribution centers are located in Houston, Texas, Vineland New Jersey and Atlanta, Georgia.  If you order a product before 3PM chance are you will receive it within 1-2 days.

Our online stores are open 24 hours to place orders our office and warehouses are open Monday - Friday from 8 AM - 5 PM CST.

At this time we currently only ship to the United States destination.  We have customers abroad who arrange their own shipping through various freight forwarders and business shipping brokers.  We can make recommendation if needed.

We currently receive excellent rates from FedEx to ship our packages via Ground, 2nd Day, and Overnight.  Recently we have integrated our pallet LTL service with FedEx Freight to increase the savings we offer our customers.

Yes, you may use your own shipping service if you like.  When checking out, just select "Use My Shipping" and upload your shipping label. (Service Discontinued in 11/15/21)

After you have submitted your order online, an email confirmation will be sent immediately to the email address entered at checkout. Also, when your order is shipped, you will receive an additional email with your tracking # notifying you that your order has been shipped and estimated time of arrival.

ePartsroom provides supplies, parts, and consumables for a variety of copier brands, including Canon, Ricoh, Lexmark, HP, Xerox, & Kyocera.

ePartsRoom carries a wide variety of Canon OEM parts, supplies, and consumables.  However given the nature of these OEM product and availability from many sources, We do not offer any product warranty on these items.  Only OEM product Warranties are valid.

ePartsroom accepts Amazon Pay, VISA, MasterCard, Discover, American Express, and PayPal.  and Company Checks

Yes, we do offer Blind Shipments so that you can send parts directly to your customers.  When the package arrives, there will be no documentation denoting where the package came from.  We also offer Private labeling services for our higher volume customers.

Unfortunately as of September 1, 2022 we no longer offer a Will Call pick-up option for ePartsRoom orders.  Orders placed on the website before 3:30 pm will ship the same day and for local Houston, Texas orders deliveries will arrive the following day usally at a cost of less than $10.

We require core returns only on certain products, such as fixing assemblies.  In the event that an item requires a core return, it will be clearly noted in the online product listing.  For items that require a core return and in order to keep prices low, we no longer provide return core tags as of December 2021.  We do ask that you return cores as soon as possible to continue participation in the rebuild program. If you feel this presents your organization a financial burdon, we do invite you to use our FedEx Account #478715986 to ship back to ePartsRoom RETURNS 101 Espanade Blvd Suite# 400 Houston, TX 77060, be sure to send them GROUND ONLY or cheapest way to avoid fees.  Failure to return rebuildable cores may result in a Core Fee of $70 and removal from the program.  Please remember to return cores in both the product box and the shipping box to avoid damage.  Also, at the time your order is shipped, you will receive a Core Return Reminder email.

We offer a 30-Day replacment warranty on reclamation parts, 90-Days replacement warranty on compatible products, and 1-Year warranty on PCB Printed Circuit Boards.  Click Here to learn more.

Please view our Return Policy page, Click Here for details.  If at any time you wish to speak with a Product Manager about a product issue, please send us a not on the contact us form.