The average consumer spends 13 minutes and 45 seconds reading reviews before making a decision.
And while having an abundance of positive reviews online is important, simply having at least 10 online reviews is no longer enough.
Your business can have hundreds of great reviews online. If these reviews were written over 3 months ago, 84% of consumers won't consider them relevant. In fact, 48% of consumers only pay attention to reviews written within the past 2 weeks!*
The good news?
In 2020, 76% of consumers that were asked to leave a review for a business went on to do so.*
Because you're an Accredited Business, we've partnered with The Review Solution to build a customer reviews app for you - and it's included with your BBB accreditation.
We are at the top of our game
BBB Rating & Accreditation
Accredited Since: 11/27/2007
Years in Business: 21
Customer Reviews are not used in the calculation of BBB Rating
Consumers Need To Read 10 Reviews